Legal Document

9basa Terms & Conditions

Please read these terms carefully before using the 9basa platform. By accessing the platform, you are considered to have accepted all of these terms.

Last Updated: January 2026

Important Notice

This document forms a legally binding agreement between 9basa and the user of the platform. By creating an account at 9basa, you fully accept all the terms and conditions set out below. Only individuals aged 21 or older may use this platform.

1 Definitions & Interpretation

Specific terms used in these terms and conditions apply with the following meanings:

  • "9basa" or "Platform" — The 9basa.bar website and all services operated under it.
  • "User" or "You" — Any person who has registered on the platform or is using its services.
  • "Account" — A registered profile assigned to a user on the platform.
  • "Bonus" — Any promotional credit, cashback, or other financial benefit provided by 9basa.
  • "Wagering Requirement" — The obligation to place bets of a specified amount before bonus funds can be withdrawn.
  • "Services" — All gaming, betting, and entertainment activities offered through 9basa.

2 Eligibility & Account Registration

2.1 Age Requirement

You must be at least 21 years old to participate on the 9basa platform. This platform is strictly prohibited for minors. 9basa reserves the right to verify age, and any account found to have provided false information will be closed immediately.

2.2 Single Account Policy

Each individual may open only one account. If a single person is found to hold multiple accounts, all accounts will be closed and deposited funds may be forfeited. Sharing or transferring account credentials to another person is strictly prohibited.

2.3 Accuracy of Information

All information provided at the time of registration must be accurate, complete, and up to date. If any information changes, you must notify the 9basa support team without delay. 9basa reserves the right to close any account that provides false or misleading information.

3 Deposit & Withdrawal Policy

The following rules apply to financial transactions at 9basa:

Item Details
Minimum Deposit ৳300 (per method)
Minimum Withdrawal ৳800
Withdrawal Processing Time 15 minutes to 2 hours
Accepted Payment Methods bKash, Nagad, Rocket, Upay

3.1 Deposit Terms

Deposited funds must come only from a payment method belonging to the account holder. Deposits made through third parties are prohibited. Please note that Rocket mobile wallet is a mobile banking service of Dutch-Bangla Bank.

3.2 Withdrawal Terms

Your account must be verified before you can submit a withdrawal request. If documents are requested for account verification, they must be provided within the specified time. The applicable wagering requirement must be met before bonus funds can be withdrawn.

Note

If money laundering or manipulation is suspected, 9basa reserves the right to suspend any transaction and notify the relevant authorities.

4 Bonuses & Promotional Offers

4.1 Welcome Bonus

9basa offers new users a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000. Maximum example: depositing ৳10,000 gives a maximum bonus of ৳8,000, making the total balance ৳18,000.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times, calculated on the bonus amount only — not on the combined total of the deposit and bonus. Example: ৳2,000 bonus × 15 = a total of ৳30,000 must be wagered before the bonus funds can be withdrawn.

4.3 Bonus Usage Restrictions

Bonus offers apply under the following conditions:

  • Each promotional offer may not be claimed more than once.
  • Bonuses may only be used on designated games on the 9basa platform.
  • Bonus funds cannot be transferred directly to another account.
  • Submitting a withdrawal request before the wagering requirement is met may result in the bonus being cancelled.
  • 9basa reserves the right to modify or cancel any promotional offer at any time.

5 VIP & Rewards Program

9basa has three VIP tiers for regular players. Weekly cashback benefits are available at each tier:

  • Bronze Tier — Up to 0.4% weekly cashback. Advancement to a higher tier is possible through consistent activity.
  • Silver Tier — Up to 0.8% weekly cashback. Additional benefits and priority support are available.
  • Gold Tier — Up to 1.2% weekly cashback. Top-level service and exclusive benefits apply.

VIP tier cashback is calculated automatically each week. The method for determining cashback amounts and the criteria for tier advancement are set by 9basa and are subject to change.

6 Prohibited Activities

The following activities are strictly prohibited on the 9basa platform and will result in account closure if they occur:

  • Engaging in any form of fraud, manipulation, or deceptive activity.
  • Claiming bonuses using multiple accounts.
  • Intentionally exploiting technical errors in the system.
  • Using automated software or bots to operate games.
  • Threatening, harassing, or misleading other users.
  • Using the platform for illegal financial transactions or money laundering.
  • Placing bets or managing an account on behalf of someone below the required age.

Consequences

If evidence of any of the above prohibited activities is found, 9basa reserves the right to immediately and permanently close the account and forfeit all deposited funds.

7 Gaming Rules

7.1 General Gaming Policy

All games offered at 9basa are operated in accordance with fair play principles. The outcome of each game is determined using Random Number Generator (RNG) technology, which cannot be manipulated by any party.

7.2 Betting Limits

Minimum and maximum bet amounts apply to each game and betting market. These limits are clearly stated in the game interface. 9basa reserves the right to impose specific limits based on a user's betting patterns.

7.3 Technical Errors

If a game result becomes uncertain due to server disconnection, network issues, or other technical reasons, 9basa reserves the right to cancel the relevant round and refund the bet. Any abnormal winnings resulting from a software error will not be considered valid.

8 Privacy & Data Protection

9basa uses SSL encryption technology to protect users' personal information. The information you provide is used only for the following purposes:

  • To verify your account and confirm your identity.
  • To process financial transactions.
  • To meet applicable legal obligations.
  • To protect the platform and prevent fraud.
  • To provide customer service.

For more details, please read the 9basa Privacy Policy page.

9 Account Closure & Suspension

9.1 Closure at User's Request

You may request closure of your account at any time by contacting 9basa support. Before the account is closed, any pending bets will be settled and the available balance may be withdrawn, subject to conditions being met.

9.2 Closure at 9basa's Initiative

9basa may suspend or close an account in the following circumstances:

  • If any provision of these terms is violated.
  • If evidence of fraud or suspicious activity is found.
  • In the event of the account holder's death.
  • If the account remains inactive for an extended period.
  • To comply with applicable laws or regulations.

10 Responsible Gaming

9basa believes that gaming should be done for entertainment purposes only. We encourage users to play responsibly. Use the following tools if needed:

  • Set Deposit Limits — Restrict the amount you deposit on a daily, weekly, or monthly basis.
  • Self-Exclusion — Take a break from the platform for a set period of time.
  • Reality Check — A tool to monitor your playing time and spending.

To learn more about responsible gaming, visit our Responsible Gaming page. This platform is only for individuals aged 21 or older.

11 Limitation of Liability

9basa accepts no liability for the following:

  • Game losses resulting from your internet connection being interrupted.
  • Issues caused by software or hardware problems on your device.
  • Delays or errors caused by third-party payment providers.
  • Loss resulting from your account credentials being inadvertently accessed by a third party.
  • Temporary service interruptions due to unforeseen technical issues.

The 9basa platform is provided on an "as is" basis. We cannot guarantee uninterrupted service, but we will continue to strive to ensure the highest quality of service.

12 Dispute Resolution

For any dispute or complaint, please first contact the 9basa customer service team. We are available 24/7 via live chat in both Bengali and English. You can also reach us by email at: [email protected]

Dispute resolution process:

  • Step 1: Submit a complaint to the 9basa support team.
  • Step 2: Review of the complaint and a decision is issued.
  • Step 3: If both parties do not agree, resolution through neutral mediation.

13 Changes to Terms

9basa reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will endeavour to notify users as early as possible. Continued use of the platform after any change will be considered acceptance of the updated terms.

We recommend that you visit this page regularly and stay informed about the latest updates. If you do not agree to the updated terms, you may request closure of your account at any time.

14 Intellectual Property

All content on the 9basa platform — including logos, designs, graphics, software, and text — is the intellectual property of 9basa. Copying, distributing, or using any of this content for commercial purposes without written permission is prohibited. The intellectual property of game providers on the platform, such as Pragmatic Play, PG Soft, JILI, Spribe, and others, remains the property of their respective companies.

15 Contact

If you have any questions or feedback about these terms and conditions, please contact the 9basa support team:

For more information, visit our FAQ page and About Us page.