Your Privacy Is Our Responsibility

This privacy policy applies to users ("you", "your") of the online gaming platform operated by 9basa ("we", "us"). By registering on 9basa or using the platform, you are considered to have accepted the terms of this policy. We treat the protection of your personal information as our highest priority and ensure it through SSL encryption and industry-standard security measures.

1 What  Information We Collect 

We collect the following types of information to improve your experience on the 9basa platform and to keep your account secure:

1.1 Personal Identification Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Current address (including country and region)
• National ID or passport details (where applicable)

1.2 Financial Information

• Mobile banking details — bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal transaction history
• Record of bonuses and promotions received

1.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookies and session data
• Platform activity logs (login times, game history)

2 Purpose of  Data Use 

Collected information is used only for the purposes listed below. We do not sell users' personal information to any third party.

2.1 Account Management and Verification

Information is used to create your account, confirm your identity, and verify your age. This ensures that only individuals of the correct age can use the 9basa platform.

2.2 Financial Transaction Processing

Financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay. This information is used to smoothly process a minimum deposit of ৳300 and a minimum withdrawal of ৳800.

2.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues. This helps us provide fast and effective assistance.

2.4 Security and Fraud Prevention

Technical information is used to protect your account, detect suspicious activity, and prevent fraudulent transactions.

2.5 Service Improvement

Anonymous statistics are generated by reviewing the overall experience of users in order to improve the platform. No personal identity is revealed in this process.

3 Data  Storage and Protection 

3.1 Encryption and Security Technology

All data transmission on the 9basa platform is protected through SSL (Secure Socket Layer) encryption. As a result, your personal and financial information remains completely secure and cannot be intercepted or read by any third party.

3.2 Data Retention Period

Necessary information is retained for a defined period in accordance with legal obligations, both while your account is active and after it is closed. Financial transaction records are generally kept for long-term audit purposes.

3.3 Staff Access to Information

Only authorised staff can access your personal information, and their access is limited and documented. Every staff member is bound by a strict confidentiality agreement.

4 Sharing Data  with Third Parties 

4.1 General Policy

9basa does not sell or transfer users' personal information to third parties for commercial purposes under any circumstances. However, limited information may be shared in the cases listed below:

4.2 Payment Processors

The relevant required information is shared with the respective payment provider to complete transactions via bKash, Nagad, Rocket, and Upay. This information is used solely for the purpose of verifying transactions.

4.3 Legal Obligations

Legally required information may be disclosed in response to a court order or a lawful demand from a government authority. In such cases, we make every effort to notify the user in advance where possible.

4.4 Technology Service Providers

Limited technical information may be shared with trusted technology partners for the purpose of operating the platform. All of them provide services under a confidentiality agreement.

5 Cookie Policy

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. The purposes for using cookies on the 9basa platform are:

• Keeping login sessions active and ensuring security
• Remembering your preferences and language settings
• Monitoring and improving platform performance
• Detecting fraudulent activity

5.2 Cookie Control

You can control or refuse cookies by changing your browser settings. However, please note that disabling cookies may limit some functionality of the platform.

6 Your  Rights and Choices 

Every user registered on 9basa enjoys the following rights:

6.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. This request will be fulfilled within a reasonable time after verification.

6.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you may request that it be corrected. Additional verification may be required for changes to certain identification details.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this request may be limited in cases involving legal obligations and records of active transactions.

6.4 Right to Opt Out of Marketing Communications

You may opt out of promotional communications at any time. To do so, contact our support team directly.

7 Protection of  Minors 

The 9basa platform is intended only for individuals aged 21 or above. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of registration, and if any user is found to be below the permitted age limit, their account is immediately suspended and the collected information is deleted.

If you believe that a minor is using our platform, please contact us immediately.

8 International  Data Transfers 

9basa is a global online platform. Your information may be stored or processed on international servers where necessary. In such cases, we ensure that:

• All data transfers are completed through SSL encryption
• Receiving servers and service providers maintain adequate security measures
• The user's core privacy rights are maintained, regardless of where the data is stored

9 Account  Security  Guidelines

9basa takes strict measures to secure your account. However, as a user, you also have certain responsibilities:

• Use a strong and unique password — combining letters, numbers, and special characters
• Do not share your login details with anyone
• Avoid accessing your account on public or unsecured Wi-Fi
• Always log out after you finish using your account
• If you notice any unusual activity, inform us immediately

No 9basa staff member will ever ask for your password, PIN, or full mobile banking number via email or chat.

10 Policy  Changes 

9basa reserves the right to update this privacy policy where necessary. If any significant changes are made:

• A notice will be displayed on the platform
• Registered email addresses will be notified of the changes
• The "Last updated" date on this page will change

If you continue using the platform after a policy change, you are considered to have accepted the new policy. It is therefore recommended that you review this page periodically.

11 Contact and  Complaints 

For any questions, complaints, or requests regarding this privacy policy or your personal information, please contact us:

We take all privacy-related requests seriously and respond as quickly as possible.